Help Line FAQ's

What is the Help Line?
Who can call the Help Line?
Is there a Help Line available in other languages?
Do I have to be in a crisis to call the Help Line?
What kind of information can I get from the Help Line?
If I need to call again, can I speak to the same person?
How much will this cost me?

What is the Help Line?

The CHS Help Line is an anonymous, 24 hour, English language, crisis, support and general information telephone service, operated by volunteers, who are trained, supported and supervised by professionals.

Who can call the Help Line?

Anyone, who can speak English, can call the Help Line, including children, adolescents and adults.

Is there a Help Line available in other languages?

Other similar services are available in Belgium in French, Flemish, German and Spanish. See our Useful Links page.

Do I have to be in a crisis to call the Help Line?

No, the Help Line provides a listening ear for anyone who feels in need of emotional support, from those feeling lonely or suffering culture shock, to those feeling depressed or experiencing family problems. It also provides a general information service.

What kind of information can I get from the Help Line?

The Help Line holds a comprehensive database of contacts and general information. This includes doctors, dentists, medical specialists, emergency numbers and procedures, rights and responsibilities in Belgium, lawyers, counselling, mediation, family matters, education, employment, clubs, plumbers, electricians and many more.