An anonymous, 24 hour, English language, crisis, support and general information telephone service. It is operated by volunteers, who are trained, supported and supervised by professionals. The Helpline is an English- speaking service for children, adolescents and adults.

Do I have to be in a crisis to call the Helpline?

No, the Helpline provides a listening ear for anyone who feels in need of emotional support, from those feeling lonely or suffering culture shock, to those feeling depressed or experiencing family problems. It also doubles as a general information service.

What kind of information can I get from the Helpline?

The Helpline has a wealth of contacts and general information including doctors, dentists, medical specialists, emergency numbers and procedures, rights and responsibilities in Belgium, lawyers, counselling, mediation, family matters, education, employment, clubs, plumbers, electricians and many more.

If I need to call again, can I speak to the same person?

No, you are not likely to speak to the same person. To protect caller identity, the Helpline operates anonymously and there is no pattern to staffing.

How much will this cost me?

Simply the cost of connecting your phone call. You are not charged for the duration of the call - just the connection charge.

Should you wish to make a complaint about the organisation and/or service provided, you may email us at This email address is being protected from spambots. You need JavaScript enabled to view it., and your complaint will be dealt with promptly. See our page on Concerns and Complaints.