The CHS Helpline saw a dramatic increase in demand during the first six months of 2026, with call volumes reaching record levels. The figures highlight the growing need for accessible emotional and mental health support in Belgium, particularly for people who need a compassionate listening ear during difficult times.
Between January and June 2026, the CHS Helpline received more than 7,200 calls, a 34% increase from the same period in 2025.
The surge in demand has been driven largely by people seeking emotional support as they struggled with anxiety, stress, loneliness, relationship difficulties, and other mental health challenges. Support calls increased by 46% year on year during the first half of 2026, outpacing the overall growth in calls.
The number of calls from people experiencing suicidal thoughts also increased during the first half of 2026, rising by 16% compared with the same period in 2025.
BELGIUM’S MENTAL HEALTH CHALLENGE
Mental wellbeing has become one of Belgium’s most significant public health challenges, with growing numbers of people reporting symptoms of anxiety, depression, and emotional distress.
Figures from Sciensano, Belgium’s national public health institute, show that almost one in five people experience mental health difficulties, with young people continuing to be particularly affected. The prevalence of both anxiety and depression has increased markedly in recent years, now affecting around 13% of the population.
Callers to the CHS Helpline do not need to be in crisis to reach out. Many are experiencing loneliness, relationship difficulties, work-related stress or other personal challenges and simply need an empathetic listener. The sharp rise in support calls during the first half of 2026 reflects the increasing number of people turning to CHS for this kind of emotional support.
GROWING PUBLIC AWARENESS
Commenting on the latest figures, CHS President Jeremy Jennings said the continued growth in demand for the Helpline was a reminder that emotional wellbeing remains a significant challenge for many people.
“Every one of our callers is a person who has chosen not to struggle alone. That’s hugely encouraging, because seeking support is often the hardest first step. We want everyone to know that, whenever they need it, there is someone there, ready to listen with compassion and without judgement.”
“I am immensely grateful to our volunteers, whose commitment makes it possible for the Helpline to provide confidential support 24 hours a day, every day of the year.”
Alongside the Helpline, CHS also runs a Mental Health Centre, where a team of qualified mental health professionals provides therapeutic support for adults, children, adolescents, couples, and families.