Where is the Mental Health Services Centre?

The Mental Health Services Centre is located just off Avenue Franklin Roosevelt, two blocks down from the University (ULB) and on the same side. The address is Avenue des Phalènes 26 (Nachtvlinderslaan 26), 1000 Brussels. Click here to view a map.

Who can call the Mental Health Services Centre?

Anyone who would like to make an appointment with one of our therapists or who would like to find out more about our services. The working language of the Centre is English, although some of our clinical team do work in other languages.

What will I be asked when I call?

Your call will be answered by one of our office volunteers who will ask you to provide contact information and brief details of the issues you wish to talk about. This enables us to set up an appointment with the appropriate therapist. All information is treated in the strictest confidence.

What kind of therapists work in the Centre?

The two clinical teams (Adults; Children, Adolescents and Family) comprise psychiatrists, psychologists and psychotherapists. All are professionally qualified and experienced practitioners. For a list of individual team members and their areas of expertise go to The Clinical Team. The administrative work of the office is carried out by a team of trained volunteers.

How much will a consultation cost me?

As soon as a therapist is allocated to you, you may contact your therapist by email or telephone to find out more about the fee before your first session. Several factors are considered in determining the cost. Following a discussion with your therapist, a reasonable consultation fee will be decided on. Your health insurance may help to cover the cost but you should check this with your insurer, as schemes differ. No-one will be turned away for lack of funds.

Are there any special services available to children?

Yes. The Children, Adolescents and Family Team at the Centre comprises a child psychiatrist, and child and educational psychologists. They offer child and family psychotherapy, as well as behavioural and other problem assessments. They also offer particular testing for specific areas of learning difficulty – this testing is available in English, French and German.

What are the opening hours of the Centre?

The Administrative Office is open from 10h00 to 16h00, Monday to Friday (July and August from 10h00 to 13h00). However, therapists also work outside these hours. We try to make appointments to suit the client, and some of our therapists offer appointments in the evenings or on Saturdays.

How do I make an appointment?

If you would like to make an appointment, please telephone the office on 02 647 67 80. Currently, the telephone lines are open from 10h00 to 13h00, Monday to Friday. Your call will be answered by one of our office volunteers. Wherever possible, we ask all clients to contact the office by telephone in the first instance. Subsequent correspondence can be conducted by email if more convenient. When an appointment is offered, you will be requested to confirm back to the Co-ordinator and the Therapist, within 48 hours. Kindly ensure you reply to all.

How soon would I get an appointment?

We try to offer you an appointment as soon as we can. However, please note that during periods of heavy demand, the Centre may not be able to offer you an appointment, in which case we will provide you information about alternative professionals. We encourage you to talk to your GP (family doctor) about an alternative referral. In case of an emergency, please contact the psychiatric department of your nearest hospital.

Please note our Helpline is there to receive your calls 24/7, and can be reached on Tel. 02 648 4014.

Should you wish to make a complaint about the organisation and/or service provided, you may email us at office@chsbelgium.org, and your complaint will be dealt with promptly. See our page on Concerns and Complaints, located under “About Us”.

How has the Centre been affected by the Coronavirus/COVID-19 outbreak?

Due to the outbreak of Coronavirus/Covid-19 in Belgium and the subsequent guidelines from the Belgian government, the Community Help Service has implemented the following changes to ensure the health and safety of our staff, volunteers and clients, whilst minimising the impact on our services.

The Mental Health Services Centre will remain open with minimal staff. All CHS psychotherapists and psychiatrists are offering appointments online or by telephone. You can request an appointment by calling 02 647 67 80 (10h00-13h00 weekdays) or send an email to office@chsbelgium.org

The following rules apply to visitors to the Centre:

• Clients are required to wear a mask at all times whilst visiting the Centre, unless explicitly stated by their therapist. They must also sanitise their hands upon entry.
• Clients must arrive as close to their appointment time as possible and will be greeted at the door by their therapist (the waiting room is not in use).
• If you develop flu symptoms or respiratory complaints, do not attend your appointment.